Dash Defense

Product Design: Fintech Web Application

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Dash Defense dashboard with severity and status badges and the resolve case dialog

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Dash Defense is a fraud case management platform built in-house at Dash Solutions, a fintech company, to replace an outdated, outsourced fraud program. It helps our Fraud team triage alerts, investigate cases, and stop fraud across all of our digital products. As the founding and sole UX/UI Designer, I audited the AI-generated beta and redesigned the full experience, which is now live. I use AI where it adds value, and I rely on human discernment, empathy, and accessibility to shape every final decision.

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My Role

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UX Auditor: Audited all eight screens of the beta against usability heuristics and WCAG 2.2 AA, and prioritized every finding.
Product Design: Redesigned the full analyst workflow, from dashboard and case queue to the case workspace, merchants, cards and rules, in light and dark themes.
Design System: Built a tokenized badge and status system and updated all 5 Dash Solutions products to use it.
User Researcher: Planned and ran usability tests, A/B tests, user interviews and design feedback sessions with the Fraud team, in person and virtually.
AI Experience Design: Recommended the AI case summary, which became a product requirement, and defined it as a labeled, advisory feature with the analyst making every decision.
Collaborator: Worked with the VP of Product and the Engineering Manager to align design with requirements, and reported to executive leadership.
Prototyper: Built an interactive, coded prototype and used it to test real flows with users.

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